Assistant Manager — Store Leadership & Stock Options

Starbucks EMEA; Wentbridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday a year

Free drinks and one item of food on-sh

Bean stock options for partners

Comprehensive training and Starbucks G

40% partner discounts on food/bev/mer

Life assurance

Employee assistance programme

Job summary

Starbucks EMEA is seeking an assistant manager to lead a store team, drive commercial results and deliver world-class customer experiences. You’ll own shift operations, KPI delivery and partner engagement while modelling Starbucks values and standards.

Ideal candidates have prior leadership in retail or hospitality, strong people management skills, and the ability to translate data into actionable improvements for the store and customers.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality setting.
• Ability to translate metrics into actions and coach partners.
• Proven track record of delivering exceptional customer experiences.

Responsibilities

• Lead shifts focusing on commercial results and customer experience.
• Own KPIs like labour efficiency, waste reduction, and sales performance.
• Coach partners, provide feedback, and recognise achievements.
• Act as duty manager and uphold brand standards and safety.

Skills

Team leadership

Customer service

Operational oversight

Retail/hospitality exp

Communication

Job description

Starbucks EMEA is seeking an assistant manager to lead a store team, drive commercial results and deliver world-class customer experiences. You’ll own shift operations, KPI delivery and partner engagement while modelling Starbucks values and standards.

Ideal candidates have prior leadership in retail or hospitality, strong people management skills, and the ability to translate data into actionable improvements for the store and customers.