Assistant Manager: Lead Store Ops, Drive KPIs & CX

Starbucks EMEA; Stoke-on-Trent; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Partner discounts

Comprehensive training

Career development

Job summary

Starbucks EMEA is seeking an Assistant Manager to lead a busy store, delivering outstanding customer experiences while driving commercial results. You will coach partners, manage shifts, and uphold health, safety and brand standards.

You’ll work with the Store Leadership Team, setting the example on shift and taking ownership of operational priorities. The role offers development opportunities within a values-driven, growth-focused environment.

Qualifications

• Experience leading a team in a dynamic, fast-paced retail or hospitality environment.

Responsibilities

• Lead shifts to deliver commercial results and exceptional customer experiences.
• Own KPIs such as labour efficiency, waste, and sales performance.
• Ensure shift deployment aligns with planned roles and routines.

Skills

Leadership

Customer service

Retail/hospitality experience

Job description

Starbucks EMEA is seeking an Assistant Manager to lead a busy store, delivering outstanding customer experiences while driving commercial results. You will coach partners, manage shifts, and uphold health, safety and brand standards.

You’ll work with the Store Leadership Team, setting the example on shift and taking ownership of operational priorities. The role offers development opportunities within a values-driven, growth-focused environment.