Assistant Manager: Lead Teams, Elevate Experience

Starbucks Corp.; Winchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food on}{

Bean stock options for all partners

Comprehensive training and Starbucks

Free bag of coffee weekly and 30%

Perks at Work discounts

Life assurance

Home Sweet Loan

24/7 Employee Assistance Programme

Recognition schemes and monetaryAwards

Long-term career opportunities inStore

Job summary

Starbucks Corp. is seeking an assistant manager to lead a dynamic store team, driving exceptional customer experiences and strong commercial results. You’ll manage shifts, coach partners, and ensure operational standards while applying data-driven decisions to improve performance.

You will train and develop colleagues, lead new initiatives and product launches, and uphold health and safety standards in a fast-paced retail environment.

Qualifications

• Experience leading a team in a dynamic, fast-paced retail or hospitality environment.
• Strong focus on customer experience and service quality.
• Ability to translate metrics into actions and manage competing priorities.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience.
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts.
• Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Skills

Team Leadership

Customer Focus

Operational Excellence

Coaching & Training

Job description

Starbucks Corp. is seeking an assistant manager to lead a dynamic store team, driving exceptional customer experiences and strong commercial results. You’ll manage shifts, coach partners, and ensure operational standards while applying data-driven decisions to improve performance.

You will train and develop colleagues, lead new initiatives and product launches, and uphold health and safety standards in a fast-paced retail environment.