Assistant Manager: Lead Team, Deliver Top Guest Experience

Starbucks Coffee Company; Sunderland; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Global Academy access

Employee discounts

Job summary

Starbucks Coffee Company is seeking an Assistant Manager to lead store operations in a fast-paced retail environment. You will drive commercial results, coach partners, and manage KPIs while delivering exceptional customer experiences.

As part of the store leadership team, you will own shift performance, deploy teams, and implement new initiatives. A growth mindset and strong leadership are essential to thrive in this role.

Qualifications

• Experience leading a team in a dynamic, fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and improve shift performance.
• Strong customer service focus with leadership presence on the shop floor.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shift deployment aligns with planned roles and routines.
• Coach partners, provide feedback, and recognise achievements.
• Act as duty manager during shifts and uphold brand standards.
• Use financial and operational data to improve performance.
• Train and coach partners to deliver consistent quality and service.
• Lead new initiatives and product launches at store level.
• Maintain health, safety and security standards.

Skills

Leadership

Team management

Customer experience

Commercial acumen

KPI tracking

Job description

Starbucks Coffee Company is seeking an Assistant Manager to lead store operations in a fast-paced retail environment. You will drive commercial results, coach partners, and manage KPIs while delivering exceptional customer experiences.

As part of the store leadership team, you will own shift performance, deploy teams, and implement new initiatives. A growth mindset and strong leadership are essential to thrive in this role.