Assistant Manager – Store Leader for Customer Experience

Starbucks Coffee Company; Wentbridge; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

Starbucks Global Academy

40% partner discount

Life assurance

Employee Assistance Programme

Long service recognition

Job summary

Starbucks Coffee Company is seeking an assistant manager to lead store teams, drive exceptional customer experiences and uphold brand standards. You’ll own shift execution, coach partners and monitor KPIs, while delivering strong commercial results in a dynamic retail environment.

You’ll work with store leadership to implement new initiatives, manage operational priorities and ensure health and safety compliance, while developing your leadership career within Starbucks.

Qualifications

• Leads a team in a fast-paced retail environment.
• Champions customer experience and brand standards.
• Translates metrics into actions to improve performance.

Responsibilities

• Lead shifts with a focus on commercial results and customer experience.
• Own KPI areas like labour, waste, and sales performance.
• Ensure correct shift deployment and routines.
• Coach partners with timely feedback and recognition.
• Act as duty manager during shifts to drive decisions.
• Maintain brand and operational standards across store.
• Use data to improve store performance.
• Lead training and product launches at store level.
• Ensure health, safety and food safety compliance.

Skills

Leadership

People management

Customer service

Retail operations

Decision making

Tools

POS software

Job description

Starbucks Coffee Company is seeking an assistant manager to lead store teams, drive exceptional customer experiences and uphold brand standards. You’ll own shift execution, coach partners and monitor KPIs, while delivering strong commercial results in a dynamic retail environment.

You’ll work with store leadership to implement new initiatives, manage operational priorities and ensure health and safety compliance, while developing your leadership career within Starbucks.