Assistant Store Manager: Lead Teams & Customer Experience

Starbucks Coffee Company; Washington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks on shift

Discounts with local and national ret

Comprehensive training and Starbucks G

Life assurance

Employee assistance programme

Job summary

Starbucks Coffee Company is seeking an assistant manager to lead a store team in a fast-paced retail environment. You will drive commercial results, inspire partners and ensure exceptional customer experiences across shifts. This role focuses on operational standards, KPI delivery and staff development.

You will champion Starbucks values, translate data into action, and manage people and priorities with a growth mindset. Expect varied days and opportunities to advance your leadership career.

Qualifications

• Experience leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.

Responsibilities

• Lead shifts to deliver commercial results and outstanding customer experiences.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines and optimise customer experience.
• Coach and provide feedback to partners; celebrate achievements during and after shifts.
• Act as the store's duty manager when scheduled and make operational decisions.
• Maintain brand and operational standards and use data to improve shift performance.
• Lead training for partners to deliver consistent quality and service excellence.
• Drive new initiatives and product launches at store level.
• Ensure health, safety and food safety standards are met.

Job description

Starbucks Coffee Company is seeking an assistant manager to lead a store team in a fast-paced retail environment. You will drive commercial results, inspire partners and ensure exceptional customer experiences across shifts. This role focuses on operational standards, KPI delivery and staff development.

You will champion Starbucks values, translate data into action, and manage people and priorities with a growth mindset. Expect varied days and opportunities to advance your leadership career.