Assistant Manager - Lead Team, Elevate Guest Experience

EG Group; Duckmanton; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work anniversy

Career progression opportunities and 1

Access to online learning library

Compassionate leave when it matters

Life Assurance

Guaranteed contracted hours

Job summary

Starbucks is seeking an Assistant Manager to lead from the front, support the Store Manager in daily operations, and drive a high-performing team. You will ensure excellent customer experiences, manage shifts, and uphold brand standards in a fast-paced store environment.

You will coach staff, optimise rosters and promotions, and contribute to safe, efficient store operations with a focus on guest satisfaction and quality service.

Qualifications

• Previous management experience preferred.
• Experience leading teams in hospitality, retail, or customer-focused environments.
• Confident, approachable leader who motivates and coaches others.
• Strong communication and organisational skills; can manage competing priorities.
• Proactive, fast-paced decision-maker ready to advance in Starbucks.

Responsibilities

• Lead and support the team as second-in-command; create a welcoming environment.
• Coach and inspire team members through regular guidance and mentoring.
• Assist with rota planning in line with budgets and labour targets.
• Drive promotions and enhance the customer experience.
• Manage stock, inventory and reporting to improve efficiency and reduce waste.
• Maintain store standards including merchandising, availability, and food safety.
• Champion safety, health and cash handling procedures.

Skills

Leadership

Team Management

Customer Service

Communications

Organizational skills

Food & Beverage

Job description

Starbucks is seeking an Assistant Manager to lead from the front, support the Store Manager in daily operations, and drive a high-performing team. You will ensure excellent customer experiences, manage shifts, and uphold brand standards in a fast-paced store environment.

You will coach staff, optimise rosters and promotions, and contribute to safe, efficient store operations with a focus on guest satisfaction and quality service.