Assistant Manager: Lead Teams, Elevate Customer Experience

Starbucks EMEA; England; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Bean stock options

Comprehensive training

Partner discounts

Life assurance

Employee Assistance Programme

Career development opportunities

Job summary

Starbucks is seeking an Assistant Manager to lead a dynamic store and run shifts with confidence, taking full ownership of operational standards, partner engagement and KPIs. You will guide a team to deliver exceptional customer experiences while driving commercial results.

All roles include working across early mornings, evenings, weekends, nights and holidays, with a strong emphasis on training, safety, and standards. This is a clear path toward store leadership and deputy opportunities.

Qualifications

• Experience in leading a team in a fast-paced, customer-focused retail or hospitality environment.
• Ability to translate metrics into actions and manage both people and operational priorities.
• Willingness to work early mornings, evenings, weekends, nights and holidays.

Responsibilities

• Lead shifts with a focus on delivering commercial results and world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines and optimises customer experience.
• Coach and provide feedback to partners and recognise achievements.
• Act as duty manager when scheduled and uphold brand standards.
• Use data to inform decisions that improve shift performance.
• Train and coach partners to deliver quality, efficiency and service excellence.
• Lead new initiatives and product launches at store level.
• Maintain compliance with health & safety and food safety standards.

Skills

Leadership experience

Team management

Customer service

Retail

Growth mindset

Job description

Starbucks is seeking an Assistant Manager to lead a dynamic store and run shifts with confidence, taking full ownership of operational standards, partner engagement and KPIs. You will guide a team to deliver exceptional customer experiences while driving commercial results.

All roles include working across early mornings, evenings, weekends, nights and holidays, with a strong emphasis on training, safety, and standards. This is a clear path toward store leadership and deputy opportunities.