Dynamic Store Leader — Customer Experience & KPIs

Starbucks EMEA; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food on a

Bean stock options for all partners

Comprehensive training and Starbucks G

Free bag of coffee each week and 30%

Perks at Work discounts

Life assurance

Home Sweet Loan

Employee Assistance Programme

Recognition schemes and monetary awar

Long-term career opportunities

Job summary

Starbucks is seeking an assistant manager to lead a store team, deliver outstanding customer experiences and drive commercial results. You’ll own operational standards, partner engagement and KPIs while upholding our mission and values.

You’ll gain exposure to shift planning, coaching partners, handling health and safety standards, and launching new initiatives. The role includes varied hours, weekend work and a thorough in-store training programme.

Qualifications

• Leading a team in a fast-paced retail or hospitality environment.
• Championing mission and values to create Starbucks experience.
• Translating metrics into actions while managing people and operations.

Responsibilities

• Lead shifts to deliver commercial results and world-class customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines and adjust for customer experience.
• Coach partners, provide feedback, recognise achievements, and support development.
• Act as duty manager during shifts and uphold brand and standards.
• Use data to drive improvements in shift performance and operational excellence.
• Train and coach partners to maintain quality, efficiency and service excellence.
• Lead new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Leadership

Team management

Customer service

Commercial acumen

Job description

Starbucks is seeking an assistant manager to lead a store team, deliver outstanding customer experiences and drive commercial results. You’ll own operational standards, partner engagement and KPIs while upholding our mission and values.

You’ll gain exposure to shift planning, coaching partners, handling health and safety standards, and launching new initiatives. The role includes varied hours, weekend work and a thorough in-store training programme.