Assistant Manager - Lead Store Ops & Customer Experience

Starbucks EMEA; Essex; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Comprehensive training

Staff discounts

Life assurance

Employee assistance programme

Job summary

Starbucks is seeking an assistant manager to lead a busy store, empower partners, and uphold exceptional customer experiences while maintaining operational standards and brand integrity. You will drive performance by monitoring KPIs, managing shifts, coaching teams, and implementing new initiatives and product launches.

Training is provided, and there are clear opportunities for long‑term career progression within Starbucks.

Qualifications

• Experience leading a team in fast-paced retail or hospitality.
• Strong customer focus with ability to translate metrics into actions.
• Ability to manage people and operational priorities.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Lead shifts to deliver commercial results and customer experience.
• Own KPIs such as labour efficiency and sales performance.
• Coach partners and provide feedback.
• Ensure health & safety and food safety standards.
• Train and embed new initiatives and product launches at store level.

Skills

People leadership

Team management

Customer focus

Operational excellence

Job description

Starbucks is seeking an assistant manager to lead a busy store, empower partners, and uphold exceptional customer experiences while maintaining operational standards and brand integrity. You will drive performance by monitoring KPIs, managing shifts, coaching teams, and implementing new initiatives and product launches.

Training is provided, and there are clear opportunities for long‑term career progression within Starbucks.