Assistant Manager - Lead Customer Care & Team Growth

Boots; Grimsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail health and beauty company in Grimsby is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. You will lead and inspire your team, ensuring business growth through effective customer engagement. The ideal candidate should have experience in team leadership within a customer-facing setting, with a collaborative personality. The role offers a range of benefits including a retirement savings plan, employee discounts, and flexible benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing role.
• Ability to achieve performance goals through coaching.
• Strong collaborative skills for team-centered environments.

Responsibilities

• Lead the team to deliver business growth through customer care.
• Conduct performance and development reviews of the team.
• Ensure stock availability and cost control in the store.
• Perform audits and risk assessments for safety.
• Analyze data and trends to meet customer needs.

Skills

Team leadership

Customer service

Coaching

Collaboration

Job description

A leading retail health and beauty company in Grimsby is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. You will lead and inspire your team, ensuring business growth through effective customer engagement. The ideal candidate should have experience in team leadership within a customer-facing setting, with a collaborative personality. The role offers a range of benefits including a retirement savings plan, employee discounts, and flexible benefits.