Assistant Manager - Birmingham

Five Guys; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A popular burger restaurant in Birmingham is seeking an Assistant Manager to lead and inspire the restaurant team. This role focuses on delivering exceptional customer service while managing daily operations and profitability. The ideal candidate will have hands-on management experience and a passion for food. The position offers various perks, including bonuses, paid breaks, and career development opportunities. If you're enthusiastic about food and leadership, this could be the perfect role for you.

Benefits

Achievable bonus scheme

Free meals during shifts

Development opportunities

Life assurance

Employee discount program

Enhanced Maternity & Paternity Leave

Pension scheme

Qualifications

• Experience in a leadership role in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to inspire and develop a team.

Responsibilities

• Lead and motivate a team to deliver excellent customer service.
• Manage daily operations and ensure profitability.
• Handle customer complaints efficiently and effectively.

Skills

Leadership

Customer service

Hands-on management

Team coaching

Job description

Assistant Manager - Birmingham

Assistant Manager

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with the uncomplicated formula : burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction along with brining our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance

All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS AN ASSISTANT MANAGER YOU'LL BE

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline

AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People – Experienced hands‑on leadership skills
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.

Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.

Five Guys isn’t just a job – it can be a career!