Assistant Manager

Pedn Olva, St Ives; St. Austell; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30% off food and drink

50% off overnight stays

£150 stay allowance

Tips

Bonus scheme

Discount scheme across hundreds of UK/

Job summary

Pedn Olva, St Ives is reopening its landmark hotel and seeks a dynamic leader to motivate a passionate team and support the General Manager. You will oversee guest experiences, ensure smooth operations, and uphold high service standards across front and back of house, including kitchen coordination.

With a focus on development, this role offers growth toward a General Manager position, while you maintain compliance with health and safety regulations and drive guest satisfaction.

Qualifications

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

Responsibilities

• Lead the team in the absence of the General Manager, ensuring smooth daily operations.
• Create a warm welcome for guests and maintain high service standards.
• Monitor guest feedback and drive improvements across teams.
• Support Front and Back of House during peak times to maintain service quality.
• Oversee consistent food quality and work closely with the Kitchen Team.
• Provide coaching and support to team members as needed.

Skills

Leadership experience

Team motivation

Customer service

Hospitality experience

Health and safety knowledge

Cash handling

People development

Attention to detail

Job description

There has never been a better time to join, be a part of the spectacular re opening of the Pedn Olver!

After a multi-million pound makeover, we are looking for a team to bring our iconic venue to life.

You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. With a world class management team and the historic success of St Austell brewer behind you, we have the role of your dream waiting.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• £150 towards a stay in one of our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.