Assistant Manager

Boots; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmacy chain in Rotherham is seeking an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. The role involves leading a team, coaching them to excel, and ensuring stock availability while meeting customer expectations. Ideal candidates should have experience in retail management and be effective in inspiring others. The role allows for flexible hours and is focused on inclusivity and support for all staff.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity / paternity / adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling support

Qualifications

• Experience leading a team in a customer-facing setting.
• Ability to inspire and coach a team to achieve performance goals.
• Confidence in navigating and embracing new technology.

Responsibilities

• Lead team to deliver business growth through exceptional customer care.
• Oversee the performance and development of team members.
• Ensure stock availability and control costs in retail and pharmacy.
• Conduct regular reviews to protect patient and public safety.
• Interpret data trends for adapted customer service.

Skills

Leadership Experience

Customer Service Management

Performance Achievement

Retail Management

Hospitality Experience

Job description

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Working across both retail and pharmacy you will lead and inspire your team by demonstrating your leadership skills on the shop floor showcasing how to provide brilliant service and care.

Key responsibilities :

• You will lead your team to deliver business growth by providing care to our customers and patients
• Youll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability control costs minimise loss and meet our customers expectations
• Conduct regular reviews audits and risk assessments to protect patient and public safety
• Interpret data trends and insights to work at pace and react to the changing needs of the customer

What youll need to have

• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment

It would be great if you also have

• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity / paternity / adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24 / 7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.

Whats next

If you apply for this role you will be invited to take a timed online assessment. Once you have completed the assessment our team will review your application and be in touch to update you.

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Keywords

Retail Stores Management Customer Assistant Manager Customer Service Manager FMCG Store Leadership Sales Retail Sales Trainee

Required Experience :

Manager

Key Skills

Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management