Assistant Manager

The Rashleigh Arms; Exeter; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Food & drink discount 30%

Overnight stays 50%

Tips

Bonus scheme

Discounts across retailers

Cycle to work

Meal provided for shifts over 6 hours

Flexible working

Paid time off

Job summary

St Austell Brewery is seeking an experienced General Manager to lead a pub on the outskirts of Exeter, driving guest satisfaction and team performance. You will steer service delivery, oversee food quality, and manage front and back of house during peak times.

You will nurture staff development, maintain cash controls, and ensure compliance with health and safety standards while supporting the long-term goal of progressing to General Manager.

Qualifications

• Experience in a similar role leading a hospitality team.
• Strong leadership to motivate and develop staff.
• Excellent guest service mindset with a focus on first impressions.

Responsibilities

• Lead the team in the General Manager's absence and ensure smooth operations.
• Create a warm welcome for guests and maintain high service standards.
• Monitor customer feedback and drive improvements across front and back of house.
• Oversee food offering quality and support the Kitchen team.
• Manage admin and cash handling tasks with attention to detail.
• Uphold health and safety regulations and company policies.
• Support development of team members with an eye toward future GM progression.

Skills

Team leadership

Customer service

People development

Operations management

Cash handling

Health and safety

Attention to detail

Problem solving

Adaptability

Tools

Cash management systems

Job description

The Mill on the Exeis a contemporary pub with comfy rooms that enjoys a tranquil riversidelocation on the outskirts of Exeter city centre.
This exciting role will see you work in an inspiringpart of the world, motivating a team of passionate people while supporting andoccasionally stepping in for the General Manager.

Nestled beside thegardens that run alongside Blackaller Weir and the Millstone footbridge, it’seasy to feel completely transported from the hustle and bustle of urban lifehere. You’ll be working in a picturesque corner of the city, with a wealth ofthings to see and do lying mere moments away.

About You:

• Takingthe helm when the General Manager is away, you motivate team members todeliver their best and ensure everything is running smoothly andefficiently.
• Creatinga warm welcome to guests comes naturally to you, making every firstimpression count to ensure experiences delight from the get-go.
• Keeping awatchful eye over customer feedback means your team is always adapting tomaintain high standards and improve where necessary.
• You goabove and beyond to ensure a consistently high level of service,supporting the full team including Front and Back of House during peaktimes.
• Youoversee the consistent production of a quality food offering and recognisethe importance of the Kitchen Team.
• Having awealth of experience in a similar role means you are able to recognisewhen team members need help and you’ll support where needed.
• A keeneye for detail means you keep all admin and cash management systemsticking along as they should, taking responsibility when the GeneralManager is away.
• You knowhealth and safety regulations like the back of your hand.
• Teammembers see you as an inspiring role model and know they can depend on youfor support and development.
• You takepride and responsibility for your own development, with an eye towardsbecoming a General Manager one day.

What we offer you in return:

• 30% offfood and drink in our pubs
• 50% offovernight stays in our pubs
• Tips
• BonusScheme
• Discountscheme across hundreds of retailers
• Cycle towork scheme on select roles
• Mealprovided for shifts over 6 hours (up to the value of £10)
• Flexibleworking
• Paid timeoff to volunteer

Additional Info:

St Austell Breweryis an Equal Opportunitiesemployer, and we positively encourage applications from suitably qualified andeligible candidates, regardless of age, sex, race, disability, sexualorientation, gender reassignment, religion or belief, marital/civil partnershipstatus, or pregnancy and maternity. We also welcome requests for flexibleworking.

Early applications are encouraged as we’ll reviewapplications throughout the recruitment process and reserve the right to closethe advert at any time.

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