Assistant Manager

BaxterStorey; Kingswood; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading hospitality service provider in Kingswood is seeking an Assistant Manager to support the delivery of high-quality services alongside the General Manager. The ideal candidate will possess strong leadership skills and a passion for customer service. You will help foster a positive workplace culture and meet operational KPIs. The position offers a competitive salary range of £34,000 to £36,000 and various employee benefits.

Benefits

28 days holiday including bank holidays

Birthday off

3 volunteering days

Free meals on shift

Pension and life insurance

Qualifications

• Previous experience commensurate with the role.
• Contagious passion for food and customer service.
• Satisfaction from managing, training, and supporting a team.
• Ability to prioritize projects in a fast-paced environment.
• Meticulous organizational abilities and attention to detail.

Responsibilities

• Lead and inspire direct reports to deliver exceptional standards.
• Build positive relationships with clients and stakeholders.
• Develop the team through mentoring and training.
• Create a culture of excellence and obsessive food standards.
• Achieve business-critical KPIs including Health and Safety.

Skills

People leadership skills

Operational experience in hospitality

Customer service passion

Delegation and influencing skills

Organizational abilities

Job description

Company Description

Baxter Storey are looking for an Assistant Manager to join the team at a multiclient site in Kingswood.

The Assistant Manager will help build the team and work closely with the general manager to ensure the services and standards are at a high quality. He/she will also collaborate with the hospitality team to support catering of individual bookings.

Benefits

• 28 days holiday including bank holidays
• Birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app – high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Job Description

Job type: Full Time, Monday – Friday

Annual salary: £34,000 – £36,000

We are seeking a proactive and service-focused Assistant Manager to support the leadership and delivery in retail and hospitality at the client location in Kingswood.

This role is ideal for someone with strong people leadership skills, operational experience in hospitality and retail. You will work alongside the General Manager to create an inspiring workplace culture and consistently exceed expectations.

Key Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business‑critical KPIs including Health and Safety, Sustainability, Financial and Governance.

Qualifications

• Previous experience commensurate with the role.
• Have a contagious passion for food and customer service.
• You draw satisfaction from managing, training, and supporting a team.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Works according to the BaxterStorey core values.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to super‑charge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Inclusivity Statement

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.