Assistant Manager

Rexel; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading electrical wholesaler in Hounslow is seeking a dynamic Assistant Manager to support branch operations and help drive sales. You will coach and develop your team, ensuring exceptional customer service while overseeing daily operations. Ideal candidates will have strong communication skills and a proactive mindset. This role offers a range of benefits including a contributory pension scheme and extensive learning opportunities.

Benefits

Contributory pension scheme

Performance-related bonuses

Private medical insurance

Extensive learning opportunities

Staff discounts

Enhanced parental leave

Qualifications

• Excellent communication and interpersonal abilities to build rapport with customers and colleagues.
• Proactive, organised and results-driven mindset.
• Solid grasp of branch operations and sales processes.

Responsibilities

• Support the Business Manager in achieving sales and operational targets.
• Ensure compliance with company policies and safety standards.
• Coach and mentor the team, developing them to reach their full potential.

Skills

Collaboration

Takes accountability

Customer focus

Communication

Problem solving

Drives engagement

Tools

IT systems for stock management

Job description

Overview

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Company Description

Rexel Heathrow is seeking a dynamic and motivated Assistant Manager to join our team and help drive success in our branch operations. Rexel is a leading electrical wholesaler, committed to delivering exceptional service and innovative solutions to our customers. At our Heathrow branch, we pride ourselves on fostering a collaborative and professional environment where employees can thrive.

Benefits

• Contributory pension scheme and life assurance
• Bonuses: Gainshare bonus scheme - get rewarded for growth/Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!)
• You can also buy and sell holiday each year
• Enhanced parental leave
• Support & Development: Extensive learning opportunities from day one.
• Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Job Description

You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships.

Overseeing daily branch operations, you'll ensure compliance with company policies and maintain the highest health and safety standards.

You'll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively.

When the Business Manager is away, you'll confidently step in, making key decisions to keep the branch running smoothly.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as an Assistant Manager include:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• COMMUNICATION: Clearly conveys information and ideas to individuals or groups
• PROBLEM SOLVING: Identifies and resolves problems in a timely manner
• DRIVES ENGAGEMENT: Creating a climate where people are motivated to do their best to help the organisation achieve its objectives

What we are looking for:

• Drive to inspire a high-performing team and keep the branch running at its best
• Enjoys motivating, coaching, developing and holding the team accountable
• Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence
• Solid grasp of branch operations and sales processes, comfortable working across day-to-day activities
• Able to use performance data to spot trends, prioritise actions and make commercial decisions
• Practical IT skills to manage stock, sales and workflows using our systems daily
• Proactive, organised and results-driven mindset

Additional Information

Rexel UK embraces diversity and inclusion, seeking talent with different experiences, backgrounds and perspectives because diversity drives fresh ideas and great results. We are committed to building a high-performance culture that creates real value for customers and communities, while ensuring everyone feels supported and confident to be their best.