Assistant Manager

Greystar Europe; Barking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property management company in Barking is seeking an Assistant Manager. This role involves coordinating leasing activities, supporting the Community Manager, and enhancing resident satisfaction. Key responsibilities include managing viewing activities, generating leasing reports, and responding to resident inquiries. The ideal candidate will demonstrate strong communication skills and be proficient in property management systems while adhering to company standards to achieve leasing goals and objectives.

Qualifications

• Proficient in property management systems and leasing processes.
• Strong communication skills to enhance resident interaction.
• Ability to ensure compliance with company standards and regulations.

Responsibilities

• Coordinate and deliver leasing and reservations activities.
• Assist Community Manager in daily management tasks.
• Generate and monitor leasing reports using property systems.
• Proactively seek resident feedback to improve service delivery.
• Ensure timely response to questions and complaints.

Job description

The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in / move-out and notice to vacate procedures in accordance with established policies and procedures.
• Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
• Actively seeks interaction with residents to proactively seek to improve service delivery.

Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaint...