Assistant M&E Operations Manager

Leonardo Royal Hotel Southampton Grand Harbour; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel in the UK is seeking a motivated individual to provide exceptional guest care and support team operations. Responsibilities include supervising the team, collaborating with departments, enhancing guest experiences, and supporting inventory management. Candidates should embrace HR policies and adhere to compliance standards. This role is crucial for ensuring a high-quality service delivery while fostering positive team dynamics.

Responsibilities

• Offer exceptional guest care at all times.
• Provide support to and supervise the team for an effective and efficient shift.
• Support the M&E Operations Manager in leading a service programme.

Job description

Main Tasks

• Offer exceptional guest care at all times
• Provide support to and supervise the team for an effective and efficient shift
• Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging
• Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences
• Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling
• Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards and products
• Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner
• Help to enhance team engagement by implementing HR policies, procedures and compliance
• Collaborate with other departments to ensure seamless coordination
• Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters
• Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct,...