Assistant General Manager - OTE c. £46k pa

Loungers plc; Norwich; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Christmas Day off

Meals on duty

50% off food & drinks

Wagestream pay option

Two days off per week

One weekend off every six weeks

Enhanced parental benefits

Staff parties

Job summary

Loungers plc is seeking an Assistant General Manager for Cosy Club Norwich. You will support the General Manager, ensuring service standards are consistently high and guiding the team to deliver memorable guest experiences.

This role offers leadership opportunities, ongoing development, and a focus on work-life balance. Benefits include flexible hours, staff perks, and career progression within a growing hospitality group.

Qualifications

• Experience in hospitality management and leading teams.
• Strong people management and customer service skills.
• Proven ability to maintain service standards in a busy setting.

Responsibilities

• Support the General Manager in daily operations and guest experience.
• Lead and motivate the team to deliver high standards of hospitality.
• Monitor and improve service quality, efficiency, and guest satisfaction.

Skills

Leadership

People management

Hospitality management

Tools

POS system

Job description

At Cosy Club Norwich, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party. From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

Working with us you could earn in the region of circa £46,000 per year:

• Base Salary: Up to £38,000 per year depending on experience
• Tronc: Estimated between £6.5k - £9.5 annually. Our tips are shared equally across the team based on hours worked.
• Bonus: Up to £3.5k additional bonus potential
• Overtime Pay: Get paid for any hours worked beyond your contracted hours at your normal hourly rate - no pre-approval required.

As well as,

• A commitment to prioritise your work life balance and respect of your time off.
• Christmas Day off!
• Optional 40 hours contract (pro rota salary)
• Two days off a week and one weekend off every six weeks
• Power over your pay with Wagestream
• Meals on duty
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Enhanced maternity/paternity benefit (according to length of service)
• Focus on your development and progression and a clear understanding on how you are able to do this
• An invitation to the most talked-about staff party in hospitality- Loungefest!

Most importantly we will ensure you are made to feel welcome at Cosy Club Norwich

This role is a chance to make a difference, both to our guests and your future career. Our Assistant General Manager is a natural leader and a second in command, this involves supporting your General Manager, ensuring service standards are high and taking charge of the team. If you want to progress with us, you will, we offer development that will give you the skills you need to become a General Manager.

Success is a shared responsibility, as the Assistant General Manager you are expected to continue the General Manager's work. We believe in going above and beyond, so we'll see that you have the opportunity to expand your hospitality knowledge and become a leader that matches your potential.

COSIND