Assistant Front Office Manager

FAIRMONT; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Greater London is seeking an experienced Assistant Front Office Manager to support the Front Office Manager in overseeing the Front of House team. The successful candidate will enhance guest experiences, coach and develop staff, and ensure seamless daily operations. Candidates should be passionate about hospitality and demonstrate strong leadership skills. Numerous benefits include a competitive salary, 28 days holiday, and opportunities for career progression within a global brand.

Benefits

Competitive salary

28 days holiday

Pension

Health cash plan

Free meals during shifts

Discounts across the Ennismore family

Qualifications

• Experience in a Duty Manager or Assistant Front Office Manager role is an advantage.
• Passionate about team development and coaching.
• Familiarity with front desk operating systems and GDS is a plus.

Responsibilities

• Support the daily Front Office operations and lead the team.
• Coach and develop the team for exceptional guest experiences.
• Assist in setting selling strategies and manage occupancy.

Skills

Guest experience

Team development

Hospitality

Problem-solving

Tools

Opera

Job description

Company Description

We are looking for a confident experienced Assistant Front Office Manager to join us at The Hoxton, Holborn.

You will be responsible in assisting the Front Office Manager in the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests. You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.

The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 220 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Rondo.

Job Description

What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
• Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
• And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.

What we’re looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
• Passionate about team development and a demonstrated experience in coaching and developing your team.
• You’ve got plenty of experience dealing with different types of requests successfully.
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What’s in it for you…

• Competitive salary
• 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.