Reception Manager

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel rates in Europe (Park

F&B discounts at restaurants and bars

Two wellness days per year

30 days holiday per year

Two free meals per day

Wagestream - access to pay before day

Recommend a friend scheme – up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties

Job summary

Park Plaza Westminster Bridge London is hiring a Reception Manager to support the Front Office Manager in day-to-day duties and lead the reception team to deliver exceptional guest experiences.

The ideal candidate will have strong Front Office knowledge, proven leadership, and proficiency in MS Office and Opera. hotel experience as a Duty Manager or Reception Manager is preferred. Park Plaza offers a dynamic, guest-focused environment with extensive employee benefits.

Qualifications

• Excellent knowledge of Front Office operations.
• Proficient with Microsoft Office and Opera.
• Experience as Duty Manager or Reception Manager in a hotel.

Responsibilities

• Assist the Front Office Manager in all Front Office duties.
• Lead by example and motivate, train and inspire the front office team.
• Ensure guests' needs are satisfactorily met and deliver memorable experiences.

Skills

Front Office operations

Guest service

Team leadership

MS Office

Opera PMS

Tools

Opera PMS

MS Office

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: Highly competitive with great benefits

Reception Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.As the friendly face of the 1023 guest bedrooms at Park Plaza Westminster Hotel, you will do more than just welcome our guests. As ourReception Manageryou will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As aReception Manageryou will receive:

• Salary: Highly competitive plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per dayincluding days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

We are looking for aReception Managerwho:

• Has excellent detailed knowledge of Front Office operations
• Ensuresguests’ needs are satisfactorily met
• Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Has previous experience as a Duty Manager,Reception Manageror similar rolein a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.