Assistant Food & Beverage Services Manager

PULLMAN; City Of London; On-site; GBP 39,000; Full time

Job summary

A leading hospitality firm in London seeks an Assistant Food & Beverage Services Manager to oversee dynamic operations in their Restaurant, Bar, and Conference & Banqueting. The ideal candidate has a passion for hospitality, strong leadership skills, and previous experience in a 4 or 5-star hotel environment. This role offers an attractive salary, generous benefits, and opportunities for career growth.

Benefits

Attractive salary

Monthly service charge

Complimentary hotel stays

Pension scheme

Employee discount card

Complimentary meals

Free gym access

Employee Assistance Programme

Up to 33 days of annual leave

Qualifications

• Experience managing or supervising F&B teams in a 4 or 5-star hotel environment.
• Previous exposure to Conference & Banqueting operations is highly desirable.
• Ability to manage multiple priorities and work under pressure.

Responsibilities

• Deliver a warm, personal welcome and ensure high service standards.
• Supervise daily operations in the Restaurant, Bar, and Room Service.
• Train and coach the C&B team in service standards and operational procedures.

Skills

Hospitality passion

Leadership

Organisational skills

Communication

Attention to detail

Tools

Microsoft Office

Infrasys

Teams rota software

Job description

Job Description

Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?

Join our fantastic team at the vibrant Pullman London St. Pancras, where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.

With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we’re more than just a Bar and Restaurant. Now, we need someone to bring their skills to our Food & Beverage department.

About the Role

We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.

Responsibilities

Food & Beverage Operations :

• Deliver a warm, personal welcome and ensure a consistently high standard of service


• Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B


• Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow


• Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction


• Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays

Conference & Banqueting (C&B) :

• Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets


• Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded


• Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing


• Support the delivery of corporate meetings, private events, and high-profile conferences — adapting service style as needed (plated, buffet, reception, etc.)


• Maintain close communication with kitchen and AV teams for timing and technical execution


• Train and coach the C&B team in service standards, guest engagement and operational procedures


• Monitor guest feedback during and after events, taking ownership of resolutions and improvements

Leadership & Admin :

• Supervise, coach and support F&B team members across all departments


• Ensure the team adheres to health & safety and food hygiene standards


• Contribute to staff training, appraisals and performance development


• Monitor and manage equipment, furnishings and inventory in all service areas


• Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required


• Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement

Qualifications

What we’re looking for :

• A passion for hospitality and creating memorable guest experiences


• Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment


• Previous exposure to Conference & Banqueting operations is highly desirable


• Excellent communication, leadership, and organisational skills


• Ability to manage multiple priorities and work under pressure


• Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage


• A proactive, hands on approach with great attention to detail

Additional Information

• Attractive salary + generous monthly service charge


• Bonus Breaks : Enjoy two complimentary oneor two night staysper year at other Accor properties across the UK


• Pension Scheme : Secure your future with our contributory pension plan


• Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide


• Complimentary Meals : Free meals provided whilston duty


• Wellness Perks : Free access to the hotel gym


• Employee Assistance Programme : Confidential support available 24 / 7


• Annual Leave : Up to 33 days of annual leave per year (including public holidays)

Salary : £38,004 per annum (£18.74 per hour)+ high share of monthly service charge.

The successful candidate must already have eligibility to work in the UK.