Assistant Flow Co-ordinator Emergency Department

NHS; Bury St Edmunds; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider in Bury St Edmunds is looking for a part-time Assistant Flow Co-ordinator to join their Emergency Department. This role requires solid communication skills and the ability to work under pressure, ensuring efficient patient flow while assisting the Nurse in Charge. Candidates should have administrative experience and familiarity with NHS operations. This position offers a salary of £24,937 to £26,598 pro rata.

Qualifications

• Previous experience in an administrator or receptionist role is essential.
• Experience of working within the NHS is preferred.
• Knowledge of e-Care is beneficial.

Responsibilities

• Assisting the Nurse in Charge to maintain a positive flow in the department.
• Communicating effectively with the multi-disciplinary team.
• Coordinating administrative tasks to improve patient journey times.

Skills

Effective communication

Ability to work under pressure

Interpersonal skills

Risk management understanding

Education

GCSE in English and Maths or NVQ Level 2 qualifications

Job description

Assistant Flow Co-ordinator Emergency Department

An exciting opportunity has arisen for a part time Flow Co-Ordinator to join our busy admin and clerical team within the Emergency Department.

We are looking for a passionate individual who can work both well within a team and also can demonstrate the ability to use own initiative.

The role of the Flow Co-ordinator is to provide support to the Nurse in Charge (NIC)whilst working alongside clinical teams, patients and the general public. To provide a comprehensive and efficient operational and clerical service to the Emergency Department, ensuring all work is prioritised according to the demands of the department.

The flow co-ordinator will be expected to work as part of the ED team, under the direction of the NIC, and management of the Administration Manager to ensure the smooth flow of patients through the department. It is expected that by co-ordinating administrative tasks, and liaising with other departments, the post holder will contribute to the efficient and effective running of the ED resulting in a significant reduction in patient journey times.

Main duties of the job

Key Tasks & Responsibilities:

Assisting the NIC in maintaining the smooth positive through flow of the department

Efficient and effective communication with Department MDT & Trust wide specialities

Breach target and performance adherence

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job responsibilities

Please see job description for full details.

Certificate of sponsorship For your information only

Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa

If you qualify for another type of visa or right to work, please ignore this information.

Person Specification

Education and qualifications

• GSCE in English and Maths or NVQ Level 2 qualifications (or equivalent)

Experience and knowledge

• Previous experience as an administrator/receptionist role, communicating with the general public
• Experience of working in a role which requires an understanding of GDPR
• Awareness of own limitations. Working in an effective team.
• Ability to communicate with a range of different people, including service users, carers and members of the multi-disciplinary team.
• Experience of working within the NHS
• Knowledge of e-Care.
• Experience of multi communications with a wide range of teams.

Skills and abilities

• Able to work with a degree of autonomy.
• Able to remain calm whilst working under pressure.
• Communicates effectively, clearly both verbal and written.
• Computer literate and good with keyboard skills.
• Ability to exercise tact and diplomacy.
• Ability to prioritise work load.
• Understanding of risk management and health and safety issues
• Medical terminology
• Understanding conflict resolution
• Excellent interpersonal skills.
• Commitment to openness, honest and integrity in undertaking role.
• Flexible approach wo working hours and duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata

Contract

Permanent

Working pattern

Reference number

179-7438394-MA

Job locations

West Suffolk Hospital NHS Foundation Trust