Assistant File Handler

Davies; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading claims management firm is seeking an Assistant File Handler in Bristol. This role involves managing a caseload of EL/PL cases, conducting legal research, and assisting senior file handlers. The ideal candidate should possess legal experience, strong communication skills, and exceptional organizational abilities. Competitive benefits include 25 days holiday, a healthcare plan, and a retirement contribution scheme. This permanent, full-time position demands an analytical approach and the ability to work under pressure.

Benefits

25 days holiday

Healthcare Cash Plan

Pension Contribution

Employee Volunteering Programme

Cycle to Work Scheme

Gym Flex

Discounts at local retail outlets

Qualifications

• Some legal work experience required.
• Self-confident with good telephone skills.
• Ability to prioritize tasks effectively.

Responsibilities

• Manage a caseload of EL/PL fixed fee cases.
• Respond to applications for pre-action disclosure.
• Instruct counsel and review evidence.

Skills

Legal work experience

Communication skills

Organizational skills

Attention to detail

Analytical skills

Teamwork

Education

Legal Education - ILEX, LPC or equivalent

Job description

Assistant File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bristol

Description

The Assistant File Handler will manage a caseload of EL/PL fixed fee cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The Assistant File Handler will support a Partner and 2 Large Loss handlers on tasks within their caseloads.

Key Accountabilities

Duties on the Assistant File Handler’s own caseload:

• Considering and responding to Applications for Pre-action disclosure
• Handling matters in accordance with client SLA’s
• Instructing Counsel/advocate
• Reviewing evidence
• Legal Research
• Negotiations/ Drafting Payments into Court
• Dealing with routine correspondence
• Initial review and setting strategy for the management of the claim
• Reviewing matters throughout

CRU

Duties as an Assistant to File Handlers in the team:

• Dealing with disclosure
• Reviewing evidence (including medical / personnel records)
• Conducting investigations with Insured’s / obtaining witness statements
• Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses
• Instructing Counsel / Experts
• Attending conferences and Trials with Counsel and note taking
• Dealing with routine correspondence
• Reviewing quantum
• Drafting Tomlin Orders and Consent Orders
• Dealing with general or straightforward queries
• Telephone chasing activities
• Filing out Allocation Questionnaires and witness summon
• Ensuring compliance with the SRA Standards & Regulations.

Working Hours
35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bristol

Experience, Skills and Qualifications

Essential

• Some legal work experience
• Self-confident with good telephone and communication skills with people at all levels inside and outside the business
• An ability to organise and prioritise tasks using initiative
• Calm under pressure with the ability to re-prioritise and delegate effectively when required
• An ability to maintain attention to detail when dealing with repetitive tasks
• Good Literacy and IT skills
• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
• Ability to work effectively within the Keoghs Shared Behaviour framework
• Contributes actively to an environment in which colleagues work cooperatively with each other.
• Ability to meet performance targets
• Positive, confident and enthusiastic
• Excellent listening, verbal and written communication skills
• Good client care skills and evidence of working to client guidelines on a delegated basis
• Ability to prioritise work, keep to deadlines and work under pressure
• High level of analytical skills

Desirable

• Legal Education- ILEX, LPC or equivalent work experience
• Experience of handling a caseload of EL/PL files would be advantageous.
• Previous litigation experience.
• Good advocacy skills.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation