Assistant Facilities Manager

FOREST HOLIDAYS LIMITED; Merthyr Tydfil; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in the UK seeks an Assistant Facilities Manager to join their team in Garwnant. This full-time role involves training staff, maintaining facilities, and ensuring guest satisfaction in a stunning forest setting. Ideal candidates will have maintenance experience, strong organizational skills, and the ability to lead a team effectively. Join a company committed to sustainability and responsible tourism.

Benefits

Generous holiday allowance

Performance-based bonuses

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on cabin breaks

Qualifications

• Hands-on maintenance experience, including using tools and fixing machinery.
• Full UK driving license and access to a vehicle.
• Ability to work outdoors in all weather conditions.

Responsibilities

• Assist the Facilities Manager in training and scheduling the team.
• Carry out routine maintenance and repairs to keep facilities in top condition.
• Ensure compliance with health & safety procedures.

Skills

Organizational skills

Problem-solving skills

Communication skills

Team leadership

Tools

Maintenance tools

Machinery

Job description

Location: Garwnant

Salary: £12.91 per hour

Working Hours: Full-time - 40 hours per week

Days of Work: Shifts vary Monday to Sunday on Rolling Rota.

Overview

Become a part of our Leadership Team in a Stunning Forest Setting!

We have an exciting opportunity available for an Assistant Facilities Manager to join our Garwnant team on a full time, permanent basis. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It\'s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Responsibilities

• Assist the Facilities Manager in training and scheduling the team.
• Carry out routine maintenance and repairs to keep cabins, hot tubs, and facilities in top condition.
• Ensure all health & safety procedures are followed and compliance paperwork is completed.
• Check and maintain cabins before guest arrivals, ensuring everything is in full working order.
• Respond to guest concerns efficiently, resolving issues promptly to maintain high satisfaction.
• Work outdoors in all weather conditions, ensuring tasks are completed to a high standard.

Skills and Experience

• Our ideal Assistant Facilities Manager will be extremely organised, able to balance multiple challenges and tasks at once, provide motivation and guidance to the team while keeping guest satisfaction a top priority.
• A full UK driving license and access to a vehicle.
• Hands-on maintenance experience, including using tools, fixing machinery, and decorating.
• Strong problem-solving skills with a proactive, can-do attitude.
• Resilience to work outdoors in all weather conditions, all year round.
• Great communication skills, with the ability to assist guests and handle queries professionally.
• Team leadership experience, with the ability to support, train, and motivate staff.

Benefits

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!