Assistant Facilities Manager

JLL; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate services firm is seeking an Assistant Facilities Manager to oversee corporate client facilities in London. The role emphasizes strong client relationships, operational excellence, and administrative compliance. Responsibilities include managing daily facility operations, coordinating maintenance programs, and ensuring exceptional service delivery. Candidates should have 3-5 years of relevant experience and excellent communication skills. This position offers a competitive salary and professional development opportunities in a prestigious work environment.

Benefits

Competitive salary with performance-based incentives

Comprehensive benefits package

Professional development opportunities

Qualifications

• 3-5 years of experience in corporate facilities management or client services.
• Proven track record in corporate real estate or integrated facilities management.
• Experience managing vendor relationships and service level agreements.

Responsibilities

• Serve as primary on-site support for assigned corporate client facilities.
• Oversee daily operations of corporate office spaces, including multi-floor facilities.
• Coordinate and supervise preventive maintenance programs across all building systems.

Skills

Client relationship management

Vendor management

Analytical skills

Communication

Problem-solving

Tools

IWMS/CAFM platforms

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager

Position Overview

We are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.

Key Responsibilities

Client Account Management

• Serve as primary on-site support for assigned corporate client facilities
• Build and maintain strong relationships with client stakeholders and end-users
• Participate in regular client meetings and service reviews
• Ensure all services align with client's corporate standards and brand requirements
• Proactively identify opportunities to enhance service delivery and client satisfaction
• Support contract compliance and SLA performance metrics

Facilities Operations

• Oversee daily operations of corporate office spaces, including multi-floor facilities
• Coordinate and supervise preventive maintenance programs across all building systems
• Manage vendor relationships and ensure service delivery meets client expectations
• Oversee corporate moves, adds, and changes (MAC) projects
• Ensure facilities support corporate culture and employee experience goals

Service Delivery Excellence

• Respond promptly to employee service requests and work orders
• Coordinate with help desk operations and field service teams
• Manage emergency response procedures and business continuity planning
• Support corporate events, meetings, and special functions
• Ensure consistent service delivery across multiple locations
• Implement client-specific policies and procedures

Strategic Support

• Assist with annual facilities planning and budgeting processes
• Support capital project planning and execution
• Contribute to sustainability initiatives and corporate ESG goals
• Participate in client strategic planning sessions
• Support workplace transformation and change management initiatives

Compliance & Risk Management

• Ensure compliance with corporate policies, building codes, and regulatory requirements
• Maintain detailed documentation for audit and reporting purposes
• Support health and safety programs specific to corporate environments
• Manage insurance claims and risk mitigation activities
• Coordinate security operations and access control systems

Required Qualifications

• 3-5 years of experience in corporate facilities management or client services
• Proven track record in corporate real estate or integrated facilities management
• Strong understanding of corporate workplace environments and employee needs
• Experience managing vendor relationships and service level agreements
• Excellent client relationship management and communication skills
• Proficiency in IWMS/CAFM platforms

Technical & Professional Skills

• Advanced proficiency in Microsoft Office Suite and project management tools
• Understanding of corporate workplace trends (hybrid work, activity-based working)
• Strong analytical skills with ability to interpret performance metrics
• Knowledge of corporate procurement processes and vendor management
• Excellent presentation and report writing capabilities

Key Competencies

• Client-Centric Mindset: Deep commitment to understanding and exceeding client expectations
• Business Acumen: Understanding of corporate operations and strategic priorities
• Problem-Solving: Ability to resolve complex issues while maintaining service continuity
• Adaptability: Flexibility to support evolving corporate workplace needs
• Leadership: Ability to influence and coordinate across multiple stakeholders
• Communication: Exceptional verbal and written communication skills

Working Conditions

• Various work locations for corporate client’s London sites
• Standard business hours with flexibility for emergency response
• Occasional travel to other client locations or corporate meetings
• Professional office environment with some time in mechanical/utility areas

What We Offer

• Competitive salary with performance-based incentives
• Comprehensive benefits package including health, dental, and retirement plans
• Professional development opportunities and industry certifications

This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.

Location

On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call 44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.

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