Assistant Conference & Events Ops Leader - Guest Experience

Hilton Worldwide, Inc.; Greater London; On-site; GBP 34,000; Full time

Job summary

A leading hotel group in Greater London is seeking an experienced Assistant Conference and Banqueting Operations Manager to oversee event operations and ensure exceptional service quality. This role requires strong leadership skills and a degree in Hotel Management or equivalent, along with a track record in the hotel/leisure sector. Responsibilities include managing event operations, ensuring guest satisfaction, and training staff to maintain standards. Competitive salary of £33,700 along with various perks including health cover and discounted meals.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Holiday: 28 days including bank holidays

Discounted dental and health cover

Team Member Travel Program

Qualifications

• Ability to lead and coach in Conference and Beverage.
• Record of success in customer service within the hotel sector.

Responsibilities

• Manage all Conference and Events operations alongside the C&E Operation manager.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.

Skills

Strong knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

A leading hotel group in Greater London is seeking an experienced Assistant Conference and Banqueting Operations Manager to oversee event operations and ensure exceptional service quality. This role requires strong leadership skills and a degree in Hotel Management or equivalent, along with a track record in the hotel/leisure sector. Responsibilities include managing event operations, ensuring guest satisfaction, and training staff to maintain standards. Competitive salary of £33,700 along with various perks including health cover and discounted meals.