Assistant Community Manager

urbanbubble Ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A residential property management company in Manchester is seeking an Assistant Community Manager to support day-to-day operations and ensure excellent resident engagement. The role involves overseeing move-ins, managing resident relationships, and assisting with building operations. Candidates should have experience in an operational role with strong customer service skills. This position offers various benefits, including additional leave, a pension scheme, and opportunities for professional growth.

Benefits

Birthday day off

Enhanced annual leave

Company pension scheme

Paid volunteering day

Cycle to work scheme

Study support

Qualifications

• Experience in an operational role, preferably in residential property.
• Strong customer service and communication skills.
• People management experience with the ability to lead by example.

Responsibilities

• Oversee move-ins, move-outs, and evictions.
• Welcome new residents and organize events.
• Support the Community Manager in building operations.

Skills

Customer service

Communication

Problem-solving

People management

Attention to detail

Proficiency in Microsoft Office

Tools

Property management systems

Job description

As a Assistant Community Manager, you'll be right at the heart of our residential community in Viadux, Manchester, supporting the Community Manager with day-to-day operations, resident engagement, and team leadership. You'll play a key role in creating a smooth, enjoyable experience for residents while helping the team run the building efficiently and safely. Here's what you'll be doing:

Responsibilities

• Resident Support – Oversee move-ins, move-outs, and evictions; process maintenance requests; schedule inspections; and maintain accurate resident records. You'll help ensure residents feel cared for every step of the way.
• Resident Engagement – Be the friendly face of our community! Welcome new residents, organise events, encourage use of communal spaces, and respond to feedback and complaints to continuously improve the resident experience.
• Building Operations – Support the Community Manager in the smooth running of the building, monitor PPM schedules, conduct site audits, and maintain amenities to a high standard.
• Pool and Facilities Management – Assist the leisure team in maintaining pool operations, ensure compliance with safety regulations, coordinate contractors, and respond to resident concerns.
• People Leadership – Manage the on-site housekeeping and building services teams, oversee rotas, coach and develop staff, and promote a positive, high-performing workplace.
• And So Much More – From supporting resident events to managing inspections, maintenance requests, and team rotas, you'll help keep the building running effortlessly and ensure every resident feels cared for.

Qualifications

• Experience in an operational role, preferably in residential property
• Strong customer service, communication, and problem-solving skills
• People management experience and ability to lead by example
• Proficiency in Microsoft Office and property management systems (training provided)
• Positive, proactive, and flexible attitude
• Calm under pressure, detail-oriented, and committed to excellence

Benefits

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical cover for your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leave to take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every milestone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

And the best part? You'll be working with some truly incredible people who are passionate about what they do and are always ready to support you! If you're excited about making a real impact and being part of something special, we can't wait to hear from you!