Assistant Aftersales Manager – Multi‑Franchise Dealer | Flexible

Kream; Exeter; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Vehicle purchase and servicingDiscount

Enhanced pension and 4x salary Death

Paid birthday and additional family/ce

Flexible working and Cycle to Work

Manufacturer training and career prog

Employee discounts and wellbeing

Job summary

Kream in Exeter seeks an experienced Assistant Aftersales Manager to support the Aftersales Manager across busy service and parts operations. The role suits a Senior Service Advisor or Aftersales Team Leader aiming to progress into management.

You will lead Service Advisors, Technicians and Parts teams, drive service profitability, and help maintain manufacturer standards while delivering excellent customer service. A full driving licence is required.

Qualifications

• Franchised dealership experience.
• Strong communication, organisation and leadership skills.
• Experience supporting Aftersales operations.

Responsibilities

• Support daily operation of the Aftersales Department.
• Drive EVHC, upselling, revenue and profitability.
• Monitor customer satisfaction and resolve issues.
• Lead and support Service Advisors, Technicians and Parts teams.

Skills

Franchised dealership experience

Leadership

Customer service

Job description

Kream in Exeter seeks an experienced Assistant Aftersales Manager to support the Aftersales Manager across busy service and parts operations. The role suits a Senior Service Advisor or Aftersales Team Leader aiming to progress into management.

You will lead Service Advisors, Technicians and Parts teams, drive service profitability, and help maintain manufacturer standards while delivering excellent customer service. A full driving licence is required.