Aftersales Manager

Perfect Placement UK Ltd; Bradley Stoke; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company car provided

22 days annual leave + birthday off

Staff discounts

Life assurance

Long service awards

Inter-company competitions

Job summary

Our client’s Gloucester-based franchise-approved car dealership is seeking an experienced Aftersales Manager to lead the aftersales department. You will oversee vehicle technicians, service advisors, parts staff and drivers, driving customer satisfaction and profitability.

The role offers a clear path for career progression within a well-established dealer group, with a base salary up to £40,000, uncapped on-target earnings around £55,000, and a company car.

Qualifications

• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership.
• Strong leadership and team management skills.
• Excellent organisational and communication abilities.
• IT literate with dealership software proficiency.

Responsibilities

• Drive and manage the aftersales department to deliver outstanding customer service and satisfaction.
• Supervise and support a team including vehicle technicians, service advisors, parts advisors, and drivers.
• Ensure maximum utilisation of workshop facilities and efficient sale of labour and parts/accessories.
• Maintain high standards of operational efficiency and compliance with company policies.
• Develop and implement strategies to enhance customer retention and departmental profitability.
• Monitor and report departmental performance, ensuring targets are met or exceeded.

Skills

Leadership

Team management

Organisational skills

Communication

IT literacy

Tools

Dealership management software

Job description

We are currently seeking an experienced Aftersales Manager to join our client’s franchise-approved car dealership in Gloucester.

The Aftersales Manager will play a key role in overseeing the aftersales department, ensuring exceptional customer satisfaction and operational efficiency.

This is a fantastic opportunity for a driven professional looking to advance their career within a reputable dealer group offering excellent career progression.

What’s in it for you?

• Starting basic salary up to £40,000 per annum, dependent on experience
• Uncapped annual on-target earnings of £55,000, based on departmental performance
• Company car provided
• Access to accredited training and development programmes with a well-known car brand - 22 days’ annual leave plus bank holidays and your birthday off
• Staff discounts, life assurance, long service and loyalty awards, and participation in inter-company competitions
• Career progression within a dealer group operating for over 25 years across the South and South West regions
• Working hours from 8:30am-6:00pm, Monday to Friday with occasional Saturday shifts as required Duties:
• Drive and manage the aftersales department to deliver outstanding customer service and satisfaction
• Supervise and support a team including vehicle technicians, service advisors, parts advisors, and drivers
• Ensure maximum utilisation of workshop facilities and the efficient sale of labour and parts/accessories
• Maintain high standards of operational efficiency and compliance with company policies
• Develop and implement strategies to enhance customer retention and departmental profitability
• Monitor and report departmental performance, ensuring targets are met or exceeded
• Promote teamwork, staff training, and continuous improvement within the department
• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership, ideally in a small to medium-sized operation
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• IT literate with proficiency in relevant dealership management software
• Valid UK driving licence with minimal points
• Ability to work proactively and support colleagues to achieve departmental objectives
• Live within a reasonable commuting distance to Gloucester