Aftersales Manager

Perfect Placement UK Ltd; Glasgow; On-site; GBP 45,000 - 58,000; Full time

Benefits offered by this job

Bonus up to £10k per annum

Car scheme

Pension scheme

Life assurance

33 days annual leave

Cycle to work

Training and development

Job summary

Perfect Placement UK Ltd is seeking an experienced Aftersales Manager for a PLC volume franchise dealer in Aberdeen. You will oversee the busy aftersales department, supporting front-of-house activities and overall team management to ensure exceptional service delivery.

The role includes leading the team, resolving issues, maintaining service standards, and ensuring compliance with policies. DMS system proficiency and strong customer service skills are essential, along with a UK driving licence

Qualifications

• Extensive experience within a franchise main dealer service department (supervisory level).
• Strong knowledge of DMS systems.

Responsibilities

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop strong relationships with customers and colleagues.
• Use DMS systems accurately to manage workshop and service scheduling.
• Manage and motivate team members to achieve departmental targets.
• Monitor and implement health and safety protocols.

Skills

Franchise main dealer experience

Tools

DMS systems

Job description

We are seeking an experienced Aftersales Manager on behalf of our client, a highly successful PLC volume franchise dealer in Aberdeen. The Aftersales Manager will oversee daily operations within the busy aftersales department, supporting both front-of-house activities and the overall management of the team to ensure exceptional service delivery.

Benefits of an Aftersales Manager:

• Highly competitive basic salary aligned with experience.
• Performance-related bonus scheme with potential earnings of up to an additional £10,000 per annum.
• Car scheme offering significant savings on new vehicle purchases.
• Discounts on Service, Bodyshop, and Parts.
• 33 days annual leave, including bank holidays, with option to purchase or sell holiday entitlement.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Ongoing training and development opportunities, including career promotion pathways.
• Full-time, permanent contract.

Duties of an Aftersales Manager:

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop strong relationships with customers and colleagues.
• Use DMS systems accurately to manage workshop and service scheduling.
• Manage and motivate team members to achieve departmental targets.
• Monitor and implement health and safety protocols.

Requirements of an Aftersales Manager:

• Extensive experience within a franchise main dealer service department, at a supervisory level.
• Strong knowledge of DMS systems.
• Proven track record of effective team management.
• Full UK manual driving licence with minimal penalty points.
• Excellent organisational and communication skills.
• Commitment to delivering outstanding customer service.