Assistant Service Manager

Clarify Consultancy Ltd; Bolton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Performance-related bonus

Manufacturer training

Career progression opportunities

Employee discounts

Company benefits

Job summary

Clarify Consultancy Ltd client in Bolton seeks an Assistant Service Manager to help run a busy workshop, drive service excellence, and support the Aftersales Manager with daily operations.

The role requires strong communication, a customer-focused approach, and the ability to analyse data while developing practical service improvements. Driving licence and reliability are essential for success.

Qualifications

• Experience in an Aftersales environment is essential.
• Strong communication and customer-focused approach.
• Numerate, analytical and able to estimate repair times.
• Full UK Driving Licence required.

Responsibilities

• Supervise the flow of work for the Service team and allocate jobs to meet deadlines.
• Assist the Aftersales Manager with daily operations and departmental performance.
• Support achievement of sales and profit targets while managing costs.
• Ensure job extensions are correctly authorised and processed.
• Handle and resolve customer issues professionally and efficiently.
• Develop and implement service improvement initiatives.
• Manage staff performance and development, including assessments and time control.
• Ensure compliance with current regulations and company standards.

Job description

Our client an established and customer-focused automotive group is seeking a proactive Assistant Service Manager to support the smooth running of one of their busiest and most exciting locations. This role is ideal for a confident leader with strong communication skills and a passion for delivering exceptional service standards.

As Assistant Service Manager, you will play a key part in driving operational excellence, supporting the development of service colleagues, and ensuring the efficient flow of work through the workshop. Working closely with the Aftersales Manager, you will help maintain high-performance levels, resolve customer issues, and contribute to strategic planning and departmental success.

Reporting to and supporting the Service Manager, key responsibilities to include:

• Supervising the flow of work for the Service team and allocating jobs to meet customer deadlines
• Assisting the Aftersales Manager with daily operations and departmental performance
• Supporting achievement of sales and profit targets while managing departmental costs
• Ensuring job extensions are correctly authorised and processed
• Handling and resolving customer issues professionally and efficiently
• Developing and implementing service improvement initiatives
• Managing staff performance and development, including regular assessments and time control monitoring
• Ensuring compliance with current regulations and company standards

We are looking for an enthusiastic, organised, and dedicated Assistant Service Manager with practical experience in an Aftersales environment and a strong customer-focused approach. You will bring excellent interpersonal and mediation skills, enabling you to communicate calmly and effectively with both customers and colleagues. A reliable and punctual work ethic is essential, along with the ability to work under pressure while maintaining a safe, responsible, and professional manner at all times.

The ideal candidate will be confident in analysing data, identifying issues, and developing practical solutions to service challenges. You should be numerate, possess basic computer skills, and be able to accurately estimate diagnosis and repair times. A positive attitude, strong problem-solving ability, and a commitment to contributing to strategic planning and organisational goals are key to success in this role. A full UK Driving Licence is required.

In return the company offers a competitive salary with performance-related bonus, with excellent manufacturer training and development to enable career progression opportunities within a growing group together with supportive team environment and employee discounts and additional company benefits