Aftersales Lead — Drive Service Excellence & Growth

Arden White Limited; Gloucester; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company vehicle

Hybrid work opportunities

30 days holiday including bank public

Pension scheme with employer

Life assurance

Employee assistance programme

Staff discounts

Birthday leave

Job summary

Arden White Limited is assisting a long-established automotive retailer in recruiting an Aftersales Manager. The role leads the Aftersales Department, directing Service and Parts teams to boost efficiency and profitability while delivering an outstanding customer experience. A hands-on leader is expected to drive service standards and handle warranty/MOT inquiries.

The position offers hybrid working, a company vehicle, and a comprehensive benefits package including pension and life assurance.

Qualifications

• Previous Aftersales Management experience within the motor trade is a MUST.
• Strong leadership and people management skills.
• Commercial awareness with a customer-first mindset.
• Excellent communication and problem-solving abilities.
• Full UK driving licence.

Responsibilities

• Lead the day-to-day running of a busy Aftersales Department.
• Manage and develop Service and Parts teams.
• Drive workshop efficiency, productivity and profitability.
• Deliver an exceptional customer experience.
• Handle customer concerns, warranty claims, repairs and MOT-related queries.
• Maintain high standards of service delivery and operational performance.
• Take a hands-on approach when required.

Skills

Leadership

People management

Customer focus

Communication

Problem solving

Driving licence

Job description

Arden White Limited is assisting a long-established automotive retailer in recruiting an Aftersales Manager. The role leads the Aftersales Department, directing Service and Parts teams to boost efficiency and profitability while delivering an outstanding customer experience. A hands-on leader is expected to drive service standards and handle warranty/MOT inquiries.

The position offers hybrid working, a company vehicle, and a comprehensive benefits package including pension and life assurance.