Assistant Accommodation Manager - Lead Operations & Team Development

Parkdean Resorts; Nailsea; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme (24/7)

Staff holiday discount 50%

Friend/family discount 25%

Team member discount 30%

Partner discounts (Hello Fresh, gyms)

Job summary

Parkdean Resorts is hiring an Assistant Accommodation Manager to support the Accommodation Manager in delivering high standards of cleanliness and presentation across all parks. You will coordinate the team, assist with recruitment and training, and help ensure smooth daily operations that enhance guest experiences.

You will lead a culture of high standards, provide hands-on support where needed, and work across varied shifts, including weekends and bank holidays.

Qualifications

• Experience managing teams and coordinating daily operations.
• Ability to forecast labour and plan resources.
• Leadership style that inspires and supports diverse teams.
• Willingness to access accommodation for hands-on cleaning tasks.
• Flexible to work weekends, evenings and bank holidays.
• Confident with standard IT systems and applications.
• Valid UK driving licence.

Responsibilities

• Assist with recruitment, onboarding and training of Accommodation team members.
• Support the Accommodation Manager with team structure and responsibilities.
• Provide day-to-day coaching and staff development support.
• Drive engagement, motivation and recognition within the team.
• Coordinate cleaning operations across all types of accommodation.
• Conduct spot checks and inspections to maintain cleanliness standards.
• Monitor daily performance and help develop improvement actions.
• Collaborate with Maintenance and Guest Experience teams for check-ins and guest requests.
• Respond to guest queries professionally and resolve issues with minimal disruption.

Skills

Team leadership

People management

Staff training

Labour forecasting

Resource planning

IT systems

Driving licence

Flexible schedule

Cleaning operations

Job description

Parkdean Resorts is hiring an Assistant Accommodation Manager to support the Accommodation Manager in delivering high standards of cleanliness and presentation across all parks. You will coordinate the team, assist with recruitment and training, and help ensure smooth daily operations that enhance guest experiences.

You will lead a culture of high standards, provide hands-on support where needed, and work across varied shifts, including weekends and bank holidays.