Accommodation Supervisor: Lead Cleanliness & Guest Care

Parkdean Resorts UK Limited; Bridport; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Training across 65 parks

Employee Assistance Programme

Discount for you and family

Team member discount

Discounts on brands

Job summary

Parkdean Resorts is looking for an Accommodation Supervisor to support the Accommodation Manager and Assistant Accommodation Manager in ensuring our holiday homes are consistently clean and presented to the highest standards.

In this hands-on role you’ll lead a small team, conduct regular inspections, manage stock of cleaning supplies and guest amenities, provide on-the-job coaching, and ensure health and safety compliance across our parks, including weekend and bank holiday shifts and a valid

Qualifications

• Experience supervising a team.
• The ability to access accommodation to perform checks and deliver hands-on cleaning services, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to be able to work to suit business needs which includes weekends, evenings, and bank holidays as required.
• The ability to work at a fast pace, communicating and carrying out complex plans of work efficiently and effectively.
• A full UK driving licence.

Responsibilities

• Ensuring the consistent delivery of exceptionally clean, safe, and well-maintained holiday homes for our guests.
• Conducting regular inspections and checks of holiday homes to ensure cleanliness standards are being met, taking action to fix any non-compliance issues immediately.
• Cleaning holiday homes, lodges and glamping pods (where applicable) to our high brand standards.
• Ensuring your team have the right tools and stocks to do their job efficiently and effectively.
• Putting our guests first, you and your team will build positive relationships to resolve guest queries with minimal disruption to their stay with us.
• Creating a culture within your team to consistently deliver high standards and respond positively to guest feedback.
• Assist with the onboarding and training of new team members, providing ongoing development and support through on‑the‑job coaching
• Provide your team with feedback and support based on performance data
• Ensuring you and your team are compliant with health and safety regulations, COSHH and all other company policies and procedures.
• Monitor stock levels of cleaning supplies, linen and guest amenities, reporting low levels to the Accommodation Manager or Assistant Accommodation Manager.

Skills

Team supervision

Job description

Parkdean Resorts is looking for an Accommodation Supervisor to support the Accommodation Manager and Assistant Accommodation Manager in ensuring our holiday homes are consistently clean and presented to the highest standards.

In this hands-on role you’ll lead a small team, conduct regular inspections, manage stock of cleaning supplies and guest amenities, provide on-the-job coaching, and ensure health and safety compliance across our parks, including weekend and bank holiday shifts and a valid