Accommodation Ops Lead: Guest Experience & Team

Parkdean Resorts; New Romney; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Programme

Discounts on holidays – 50% for you, 5

Team member discount 30%

Job summary

Parkdean Resorts is seeking an Accommodation Manager to lead and coordinate our Accommodation team, ensuring top-notch cleanliness and presentation across all property types. You’ll recruit, onboard, train, and coach staff, foster a high-performing culture, and drive weekly action plans with cross-functional teams to maintain outstanding guest experiences.

This role requires experience managing teams, strong organisational skills, and the ability to forecast labour and resources.

Qualifications

• Experience managing teams.
• Ability to coordinate complex daily operations.
• Forecasting labour and resource planning skills.
• Full UK driving licence.

Responsibilities

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that consistently delivers high standards.
• Implementing an effective team structure, delegating roles, and setting clear responsibilities.
• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.
• Driving team engagement, motivation, and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation meet required standards.
• Creating and executing rolling plans to support consistent operational performance.
• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed.
• Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests.

Skills

Team leadership

Labour forecasting

IT systems

Driving licence

Tools

Standard IT systems

Job description

Parkdean Resorts is seeking an Accommodation Manager to lead and coordinate our Accommodation team, ensuring top-notch cleanliness and presentation across all property types. You’ll recruit, onboard, train, and coach staff, foster a high-performing culture, and drive weekly action plans with cross-functional teams to maintain outstanding guest experiences.

This role requires experience managing teams, strong organisational skills, and the ability to forecast labour and resources.