Accommodation & Guest Experience Manager

Parkdean Resorts UK; Bridport; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance

Holiday discounts

Team member discounts

Hello Fresh deals

Brand discounts

Job summary

Parkdean Resorts in the United Kingdom is seeking an Accommodation Manager to lead and coordinate our teams across all accommodation types, ensuring spotless presentation and outstanding guest experiences.

You will recruit, train, coach, and drive performance, forecast labour, manage daily operations, and collaborate with Maintenance and Guest Experience to handle check-ins, repairs, and special requests.

Qualifications

• Previous experience managing teams.
• Coordinate complex daily operations.
• Forecast labour and resource planning skills.
• Leadership that inspires, supports, and brings out the best in diverse teams.
• Access accommodation for checks and hands-on cleaning as required.
• Flexibility to work weekends, evenings and bank holidays.
• Confident using standard IT systems and applications.
• Hold a full UK driving licence.

Responsibilities

• Recruiting, onboarding, and training members of the Accommodation team.
• Creating a positive team culture that delivers high standards.
• Implementing an effective team structure, delegating roles, and setting responsibilities.
• Providing ongoing coaching and development plans.
• Driving team engagement and recognition.
• Overseeing daily cleaning operations across all accommodation types.
• Conducting regular inspections to ensure cleanliness and presentation standards.
• Creating and executing rolling plans to support operational performance.
• Analysing data and producing weekly action plans to drive improvements.
• Coordinating with Maintenance and Guest Experience teams for check-ins, repairs, and requests.

Skills

Team management

Operations coordination

Labour forecasting

Leadership

Cleaning tasks

Weekend work

IT systems

UK driving licence

Tools

IT systems

Job description

Parkdean Resorts in the United Kingdom is seeking an Accommodation Manager to lead and coordinate our teams across all accommodation types, ensuring spotless presentation and outstanding guest experiences.

You will recruit, train, coach, and drive performance, forecast labour, manage daily operations, and collaborate with Maintenance and Guest Experience to handle check-ins, repairs, and special requests.