Asset Management Admin Specialist — Customer Service

DHL; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global logistics company is seeking a Customer Service Administrator in Manchester. The role involves ensuring high levels of service and managing incoming calls, with KPIs to meet. Strong communication skills and the ability to work under pressure are essential, along with proficiency in Microsoft Office. The company offers a competitive salary, free parking, flexible working options, and a generous pension scheme. Join a supportive workplace that values your contributions.

Benefits

Free parking

On-site canteen

Flexible working options

Generous pension scheme with employer contributions

Free GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Strong communication skills are essential for effective telephone interactions.
• Experience in a high-pressure environment is important for managing calls.
• Proficiency in Microsoft Word and Excel is required.

Responsibilities

• Achieve call centre KPI performance to provide high-level service.
• Ensure all calls are answered within agreed SLA times.
• Monitor call response times continuously.
• Liaise with service providers for maintenance activities.

Skills

Strong Communication skills (Telephone)

Experience in working under a high-pressured environment

Computer Literate – Word – Excel

Fleet maintenance Knowledge

Job description

A leading global logistics company is seeking a Customer Service Administrator in Manchester. The role involves ensuring high levels of service and managing incoming calls, with KPIs to meet. Strong communication skills and the ability to work under pressure are essential, along with proficiency in Microsoft Office. The company offers a competitive salary, free parking, flexible working options, and a generous pension scheme. Join a supportive workplace that values your contributions.