Assessment and Reconnection Worker

St Mungo's; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A dedicated homelessness service provider in London is looking for Assessment and Reconnection Workers to join their dynamic team. This role involves providing personalized support to individuals experiencing homelessness, managing casework, and collaborating with other services. The ideal candidate will possess strong interpersonal skills, patience, and a good understanding of the challenges faced by rough sleepers. Working on a flexible 24/7 rota, you will help transform lives through high-quality person-centered support.

Qualifications

• Ability to adapt to new situations.
• Experience with admin tasks and record keeping.
• Understanding of complex issues faced by homeless people.

Responsibilities

• Provide personalized case management for clients.
• Work on a weekly 24/7 rota including weekends.
• Build and maintain effective relationships with clients.

Skills

Good interpersonal skills

Listening skills

Patience

Resilience

Organisational skills

Ability to manage complex behaviors

Job description

London

£38,115 - £41,881 pa

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London?

We are recruiting for Assessment and Reconnection Workers for two of our services across London :

Floating Hub

The Floating Hub is a time limited, intensive intervention for targeted cohorts of people sleeping rough in hotspots across London. It is a multidisciplinary 24 / 7 ‘pop up’ assessment hub lasting up to 21 days in each location. Once each Floating Hub closes the team carry out a planned handover with all agencies to ensure that individuals are successfully rehoused. The Floating Hub provides safe off the streets accommodation and brings partners together under one roof to deliver rapid, tailored support, aiming to ensure that people do not return to rough sleeping.

This is an exciting opportunity to join a dynamic and initiative service which specialises in working with people where other attempts to end their homelessness have failed.

No Second Night Out

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will :

Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.

Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.

Build and maintain effective relationships to support clients throughout their recovery.

Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.

Work on the weekly 24 / 7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below :

If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.

Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.

If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovative service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Closing date : 10 am on 7th Jan 2026

Interview and assessments on : 20-22nd Jan 2026

You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibility is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most