Area Technology Leader Uk/Ie

Sanofi-aventis Groupe; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company in Reading is seeking an Area Technology Leader to manage and evolve technology products that support internal customers. This role involves coordinating global tech projects, overseeing support operations, and ensuring high-quality user experiences. The ideal candidate has a Bachelor's degree in Information Technology and extensive experience in managing tech services within large organizations. This position also offers comprehensive health and wellbeing benefits.

Benefits

Health and wellbeing benefits

Gender‑neutral parental leave

Opportunities for career growth

Qualifications

• Proven experience owning and delivering Technology Services in a large organisation.
• Experience in regulated environments and working within a matrix organisation.
• Fluent spoken and written English, with strong communication and collaboration skills.

Responsibilities

• Coordinate local deployment of Global Tech Projects ensuring alignment with local priorities.
• Partner with Global Digital Technology teams for effective delivery.
• Oversee on‑site support operations to meet contractual standards.

Skills

Technology Services Management

Technical Understanding

Communication Skills

Agile Delivery

Problem Management

Education

Bachelor’s degree in Information Technology/Science

Tools

ServiceNow

Jira

Confluence

Job description

Role Overview

The Area Technology Leader role sits within our Digital organisation and focuses on managing and evolving Technology Products and Services that support our internal customers and business needs. The role ensures the delivery, performance, and user experience of technology services within the assigned market, while supporting ongoing transformation and digital‑first strategies. Working closely with product and service owners, enterprise delivery teams, local business leaders, vendors, and facilities, this role helps to enable an efficient, customer‑focused digital environment as part of Sanofi's wider technology roadmap.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Responsibilities

• Coordinate local deployment or implementation of Global Tech Projects, Products, Services or Initiatives, ensuring alignment with local business priorities and projects and in collaboration with Tech Product/Service Owners.
• Partner with Tech Enterprise Delivery and Global Digital Technology teams on orchestration, planning, reporting, and alignment of Global Tech initiatives, to ensure effective delivery of Technology Products and Services across the assigned geographical scope.
• Oversee on‑site support operations, ensuring Global Tech Vendor services meet contractual standards and deliver a high‑quality user experience at supported locations.
• Oversee mobile carrier services delivered by local Tech Vendors and partner with the Purchasing department to ensure timely contract renewals.
• Ensure compliance of local Tech Vendor services with Global Tech Policies, Processes and Standards, while managing local operations and executing local purchasing for Digital Tech equipment and services.
• Drive optimal performance and maximise customer satisfaction by delivering high‑quality Technology Products/Services within the assigned scope, while continuously monitoring, enhancing and obsessively focusing on the user experience and customer needs.
• Lead the progress of digital‑first strategies by modernising service delivery approaches, emphasizing automation and self‑help capabilities, and taking ownership of local initiatives to build user proficiency with AI technologies and available self‑service resources.
• Define and supervise continuous improvement cycles to maintain and increase service‑consumer satisfaction in alignment with Tech Product/Service Owners.
• Monitor achievement of defined Service Level Agreements (SLAs) with Tech Vendors and customers, defining improvement plans when needed.
• Act as the point of contact and escalation contact for Tech incidents, requests and needs from local MCO stakeholders.
• Account for all Tech aspects in local real‑estate projects, ensuring alignment with Tech Product/Service Owners.
• Execute consistent Tech Product/Service‑related local communications and marketing to all stakeholders in MCO.
• Execute local end‑user awareness/training sessions on Digital Tech topics.
• Implement local Tech Product/Service transition plans, including user change management and employee engagement.
• Manage the local Tech budget for cost centers in MCO.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Qualifications

• Bachelor’s degree or equivalent in Information Technology/Science.
• Proven experience owning and delivering Technology Services in a large organisation.
• Strong technical understanding across multiple technologies and domains.
• Experience in regulated environments and working within a matrix organisation.
• Knowledge of Windows/M365 and ITSM practices including incident, request, problem, and asset management.
• Experience with Agile delivery tools such as ServiceNow, Jira, and Confluence.
• Fluent spoken and written English, with strong communication and collaboration skills.

Benefits

• Bring the miracles of science to life alongside a supportive, future‑focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it is through a promotion or a lateral move, at home or internationally.
• Enjoy a thoughtful, well‑crafted rewards package that recognises your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high‑quality healthcare, prevention and wellness programmes and at least 14 weeks’ gender‑neutral parental leave.