Area Shop Coverage Lead - Retail Operations

Oxfam; Farnham, Horsham, Crawley, Dorking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization is seeking a key member to coordinate and provide operational support to shops across Surrey and Sussex. This role is perfect for those with retail management experience looking for a stretch opportunity toward an area manager position. Candidates must be ready for extensive travel and will contribute to maximizing net sales and community engagement while ensuring safe and inclusive environments in the shops.

Qualifications

• Previous retail or operational management experience.
• Agile and adaptable working style.
• Excellent communication and relationship-building skills.

Responsibilities

• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.

Skills

Retail management

Communication skills

Relationship building

Agility and adaptability

Job description

A charitable organization is seeking a key member to coordinate and provide operational support to shops across Surrey and Sussex. This role is perfect for those with retail management experience looking for a stretch opportunity toward an area manager position. Candidates must be ready for extensive travel and will contribute to maximizing net sales and community engagement while ensuring safe and inclusive environments in the shops.