Area Planner

MMP Consultancy; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable housing consultancy in the United Kingdom is seeking an experienced Planner to manage repairs scheduling and support operational teams. The ideal candidate should possess strong organizational skills, GCSEs including Mathematics and English, and proficiency in IT systems such as Microsoft Excel. Responsibilities include effective planning of operational diaries, coordinating maintenance repairs, and ensuring compliance with GDPR. This is a temporary position based in Manchester.

Qualifications

• Excellent communicator with strong organisational skills.
• GCSEs at Grade C or above, including Mathematics and English.
• Proficient IT skills, particularly with Microsoft Excel and Word.
• Experience of using database systems (Connect / Northgate / DRS).
• Knowledge related to construction.
• Previous experience with a Housing Association or Maintenance Contractor.

Responsibilities

• Provide effective planning for operatives' diaries to achieve operational KPIs.
• Coordinate the scheduling of maintenance repairs.
• Maintain the scheduling system and provide accurate information.
• Liaise with customer service regarding appointments and updates.
• Ensure all enquiries are answered according to service standards.
• Work with the commercial team on subcontractors' orders.
• Ensure compliance with GDPR regulations.
• Take Health and Safety measures for personal and customer safety.
• Support safeguarding procedures for customers.

Skills

Excellent communicator

Strong organisational skills

Proficient in Microsoft Excel

Proficient in Microsoft Word

Construction related knowledge

Education

GCSEs at Grade C or above, including Mathematics and English

Tools

Database systems (Connect / Northgate / DRS)

Job description

An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in Manchester on an ongoing temporary basis.

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties

• Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Experience Required

• Excellent communicator, with strong organisational skills.
• GCSEs at Grade C or above and including Mathematics and English.
• Proficient IT skills including use of Microsoft Excel and Word; proven background in a customer service focused environment.
• Experience of using database systems (Connect / Northgate / DRS).
• Construction related knowledge.
• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity.