Apprentice Receptionist Marlow Medical Centre

Inspiro Learning; Marlow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Marlow is seeking a dedicated individual to offer general assistance to the practice team and patients. Responsibilities include directing patients efficiently, administering clerical duties, and ensuring effective communication within the team. The ideal candidate must ensure confidentiality and maintain a clean and organized reception area. This role offers a chance to contribute positively to patient care in a supportive environment, promoting health and safety protocols.

Responsibilities

• Offer general assistance to the practice team and project a positive image.
• Receive and assist patients in accessing services in an efficient manner.
• Undertake administrative duties to help the smooth running of the practice.
• Facilitate effective communication between patients and healthcare professionals.

Job description

We are a partnership practising in our purpose‑built surgery in Victoria Road, Marlow and have other surgeries at Lane End, Loudwater and Hambleden.

Job Description

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities

• Opening up/locking‑up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.