Apprentice Customer Service Practitioner

Recruitment Helpline; Royston; On-site; GBP 26,000; Full time

Job summary

A well-established company in Royston is seeking an Apprentice Customer Service Practitioner. This full-time, permanent position offers hands-on training and career development, leading to a Level 2 qualification. Responsibilities include managing customer inquiries and coordinating processes. Ideal candidates will have great communication skills and a positive attitude. Salary starts at £15,704 per year, increasing upon satisfactory progress.

Benefits

Level 2 Customer Service Practitioner qualification

Structured career development

Progression to a permanent position

Salary of £26,000 post-apprenticeship

Qualifications

• Great communication and organisation skills.
• Positive attitude and willingness to learn.
• Basic IT confidence (Word, Outlook, Excel).

Responsibilities

• Handling customer and supplier enquiries (phone, email, and face-to-face).
• Updating records and maintaining internal systems.
• Supporting admin for sales, estimating, and operations teams.
• Coordinating orders and following up on delivery status.
• Delivering professional, prompt customer service.
• Contributing to service improvement processes.

Skills

Communication skills

Organisational skills

IT confidence (Word, Outlook, Excel)

Job description

An excellent opportunity to join a well-established company as an Apprentice Customer Service Practitioner.

Job Type: Full-Time, Permanent.

Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance.

Location: Royston, SG8

Schedule: Monday–Friday, 7:30am–4:00pm

18-month apprenticeship with the opportunity for permanent employment - post-apprenticeship salary: £26,000 per year

About The Role:

The company is hiring a Customer Service Apprentice to join their friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification.

You’ll support customers, suppliers, and internal teams by managing enquiries, coordinating processes, and delivering excellent service.

Responsibilities Include:

Handling customer and supplier enquiries (phone, email, and face-to-face) Updating records and maintaining internal systems Supporting admin for sales, estimating, and operations teams Coordinating orders and following up on delivery status Delivering professional, prompt customer service Contributing to service improvement processes

Training Details:

Study is delivered through a blended learning approach, combining online tutor-led sessions with face-to-face support at the employer’s premises Apprentices will be supported by a dedicated tutor and have access to structured training throughout the programme The apprenticeship concludes with an End-Point Assessment (EPA), during which the learner will demonstrate the required knowledge, skills, and behaviours to successfully complete the course

Candidate Requirements:

Great communication and organisation skills Positive attitude and willingness to learn Basic IT confidence (Word, Outlook, Excel) No experience required – just reliability and enthusiasm

Company Benefits:

Level 2 Customer Service Practitioner qualification Structured career development Progression to a permanent position £26,000 salary on successful completion of the programme

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.