Apprentice Customer Service Advisor: Start Your Tech Career

EE; Pontypridd; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading telecommunications company in the UK is seeking an Apprentice Customer Service Advisor to support customers over the phone. Candidates do not need prior experience, just a positive attitude and willingness to learn. This role offers a starting salary of £21,620 with opportunities for advancement upon apprenticeship completion. Training includes a dedicated study day and guidance from experienced tutors to ensure career growth in a supportive environment.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Access to a private GP for you and immediate family

NVQ Level 2 in Customer Service offered after completion

Qualifications

• Great attitude and willingness to learn.
• No prior experience is required.
• Ability to communicate effectively and deliver great service.

Responsibilities

• Assist customers over the phone with billing and technical support.
• Complete a 15-month NVQ Level 2 in Customer Service.
• Receive support including dedicated study days and guidance from college tutors.

Job description

A leading telecommunications company in the UK is seeking an Apprentice Customer Service Advisor to support customers over the phone. Candidates do not need prior experience, just a positive attitude and willingness to learn. This role offers a starting salary of £21,620 with opportunities for advancement upon apprenticeship completion. Training includes a dedicated study day and guidance from experienced tutors to ensure career growth in a supportive environment.