Apprentice Customer Service Advisor

EE Limited; Torquay; On-site; GBP 21,000 - 26,000; Full time

Job summary

A telecommunications company in the UK is seeking an Apprentice Customer Service Advisor for a full-time role in Torquay. This position offers a starting salary of £21,620, increasing to £25,684 after the apprenticeship. The ideal candidate does not need prior experience but should have a great attitude and willingness to learn. You'll be trained to assist customers with various queries, building valuable skills in a supportive environment.

Benefits

Starting salary of £21,620

Discounts on mobile and broadband packages

Access to private GP 24/7

Career growth support

NVQ qualification upon completion

Qualifications

• No experience needed, just a great attitude and willingness to learn.
• Support provided for the apprenticeship including dedicated study day.

Responsibilities

• Chat with customers over the phone to assist with billing and tech support.
• Learn to listen, solve problems, build relationships, and deliver great service.

Skills

Great attitude

Friendly voice

Willingness to learn

Education

NVQ Level 2 in Customer Service

Job description

Apprentice Customer Service Advisor

Location: Torquay, Devon

Salary: £21,620 per year

Full Time: Permanent

Posted by: EE

Posted: Tuesday, 25 November 2025

Start Date: 16th February 2026

Start your future with EE - Where your voice could be the start of something big

What's in it for you:

• A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, TVs, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We're passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing:

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.

Industry: Customer Services

Rate: £21,620

Company: EE

Contact: Click apply

Reference: JS20279_53608-EF868F196988A42EE59302A88BAB91E6

Posted Date: 11/25/2025 7:08:06 PM