Apprentice Customer Service Advisor

Ee; Merthyr Tydfil; On-site; GBP 21,000 - 26,000; Full time

Job summary

A telecommunications company is seeking an Apprentice Customer Service Advisor in Merthyr Tydfil. This full-time position offers a starting salary of £21,620, rising to £25,684 after completing the 15-month apprenticeship. You will assist customers over the phone and receive comprehensive training, including an NVQ Level 2 in Customer Service. No prior experience is needed, just a positive attitude and eagerness to learn.

Benefits

Competitive starting salary

Discounts on mobile and broadband packages

Access to a private GP

Support for career development

Qualifications

• No prior experience required, but a great attitude and willingness to learn.

Responsibilities

• Assist customers with billing and tech support over the phone.
• Complete a 15-month NVQ Level 2 in Customer Service.

Job description

Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate:£11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Start your future with EE – Where your voice could be the start of something big...

What’s in it for you:

• Agreatstarting salary of£21,620 rising to £25,684 after completion of the apprenticeship
• An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
• Hugediscounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Support to carve your own career path. We’re passionate about helping our people grow the career they want
• Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.