Apprentice Administrator | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organisation in the UK is seeking an Apprentice Administrator to provide support in the Outpatient Booking Department. You will assist with various administrative tasks, develop skills in a supportive environment, and contribute to the efficiency of patient services. Applicants who value flexibility and work-life balance are encouraged to apply.

Responsibilities

• Provide administrative support to the department.
• Plan and organise own work schedule demonstrating good time management.
• Maintain confidentiality in accordance with organisation procedures.
• Answer queries from colleagues in a timely manner.
• Ensure secure systems are in place for resource storage.
• Monitor inbox and distribute post to relevant personnel.
• Scan and upload relevant information into electronic systems.
• Set up and maintain effective filing and retrieval systems.
• Develop working relationships with other staff.
• Adhere to Trust Values in promoting care and standards.
• Address phone calls professionally and timely.
• Operate IT systems for fulfilling role requirements.
• Undertake photocopying/scanning duties as required.

Job description

Overview

Join us as an Apprentice Administrator and gain valuable experience while completing your apprenticeship with the Trust. Based in the Outpatient Booking Department, you will work closely with our Clinical Administration staff to provide support to Consultants and their teams. You will also work alongside the Waiting List Officers to help book patients for surgery and ensure that appointments are managed efficiently. In addition, you will assist with a variety of administrative tasks across the department, developing your skills in a supportive and professional environment while contributing to the smooth running of patient services.

Responsibilities

• To provide administrative support to the department.
• To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management.
• To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
• Answer queries from colleagues, in a timely and professional manner.
• To ensure that secure systems are in place for the storage of all resources including computerised information.
• To monitor inbox, promptly open incoming mail and distribute post to relevant personnel.
• Scanning and uploading relevant information into the Trust’s electronic systems.
• Set up and maintain effective filing and retrieval systems.
• To develop and maintain effective working relationships with other staff in the department and the Trust, ensuring a professional and seamless service is provided.
• To adhere to Trust Values in promoting all aspects of care and standards.
• To ensure all phone calls are dealt with in a professional and timely manner.
• To operate various IT systems used to fulfil the role/department requirements.
• To undertake photocopying/scanning duties as required.

About Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

This advert closes on Monday 22 Sep 2025