Apprentice 1st line IT Support Technician

IPS International; Chatham; On-site; GBP 16,000; Full time

Job summary

A Managed Services Provider in Chatham is looking for a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support with responsibilities including customer issue triage, installations, and system improvements. The company provides comprehensive training and career growth opportunities. The role offers a competitive salary of £15,500 annually, with 22 days of holiday plus bank holidays.

Benefits

Comprehensive training

Career growth opportunities

Regular social activities

Qualifications

• Passionate about IT support.
• Willingness to learn and take initiative.

Responsibilities

• Triage customer issues and queries via ticketing system and phone calls.
• Work with senior staff on system improvements.
• Install new computers for customers.
• Participate in complex tasks like server installations.

Job description

Overview

We are a small Managed Services Provider seeking a passionate 1st Line Support Apprentice. This role offers hands-on experience in IT support, including customer issue triage, system improvements, and installations. We provide comprehensive training, career growth opportunities, and regular social activities.

Details

• Annual wage: £15,500 a year
• Holidays: 22 days holiday + bank holiday
• Training course: Information communications technician
• Hours: Mon 09:00-17:30; Tue 09:00–17:00; Wed 09:00–17:00; Thu 09:00–17:00; Fri 09:00–17:00
• Hours per week: 35.5 hours
• Start date: Monday 13 October 2025
• Duration: 18 Months
• Positions available: 1

What you’ll do at work

• Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits.
• System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems.
• Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated.
• Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.

Where you’ll work

7-8 New Road Avenue, Chatham, ME4 6BB